brite bus driver helping passenger with disability

We Make Reasonable Accommodations.

BRITE customers with disabilities who may have difficulty accessing BRITE’s services, notwithstanding the measures described above, may request that BRITE make “reasonable modifications” to that policy and related procedures to accommodate customers’ needs. BRITE will make such requests a priority. When BRITE cannot honor a specific request, BRITE will take, to the maximum extent possible, other actions to ensure that the customer is able to avail him or herself of BRITE’s services.

To make a request, customers should:

  • Direct the request to the customer service number 540-943-9302, preferably at the time of making a reservation for service;
  • Whenever feasible, request the modification in advance of the planned trip so that BRITE can make a determination as to whether it can meet the request;
  • Describe what modifications they may need to be able to use BRITE service;
  • Alternative formats of information will be made available upon request.

Denial of accommodation requests can be on the following grounds:

  • Would fundamentally alter the provided services;
  • Create a direct threat to the health or safety of others;
  • The individual is fully able to use the services without the modification.

BRITE will take all reasonable steps to accommodate such requests and, when unable to accommodate the request, will provide customers with an alternative or explanation when we are unable to do so.

ADA Visitors

Service will be provided to eligible visitors. Visitors are presumed eligible for service after providing documentation of their ADA eligibility in the jurisdiction where they reside. Service is provided for no more than twenty-one (21) days during a three hundred sixty-five (365) day period. After twenty-one (21) days of service in this time frame, visitors are required to complete BRITE’s full eligibility process.

Notice & Complaint Procedure

Notice Under the Americans with Disabilities Act
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), BRITE will not discriminate against qualified individuals on the basis of disability in its services, programs or activities.


Virginia Regional Transit (VRT) and BRITE do not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication:

BRITE will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in BRITE programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures:

BRITE will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in BRITE programs, services, or activities, should contact the ADA Coordinator, Bonnie Riedesel at 540-885-5174 or, as soon as possible, but no later than 48 hours before the scheduled event.

The ADA does not require BRITE to take any action that would fundamentally alter the nature of its programs or services, or impose any undue financial or administrative burden.

BRITE will not place a surcharge on a particular individual with disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.

· Notice Under the Americans with Disabilities Act

Individuals have the right to file complaints if they believe their rights have been violated under the ADA.

ADA Complaint Form

Complaints that BRITE programs, services, or activities are not accessible to persons with disabilities should be directed to:
Bonnie Riedesel, ADA Coordinator
112 MacTanly Place
Staunton, VA 24401

Email Bonnie Riedesel Today.

Complainants have the right to escalate the complaint to the Federal Transit Administration (FTA) if not resolved by the BRITE ADA Coordinator.