brite bus driver helping passenger with disability

BRITE Access

ADA Compliant Complementary Paratransit.

BRITE provides accessible transportation through ADA Compliant Complementary Paratransit Service and Deviated Fixed Route Service within a ¾ mile radius of any of the BRITE fixed routes. These co-mingled transportation services are designed for individuals with disabilities as defined by the American with Disabilities Act (ADA) who cannot otherwise access BRITE’s fixed route bus service for some or all of their trips. This is an origin to destination service.

All BRITE vehicles are equipped with mobility device lifts. Drivers are trained in passenger assistance, defensive driving, and mobility device securement procedures to provide a safe and enjoyable trip.

In order to use ADA Compliant Complementary Paratransit Service, you must first apply to be certified. Individuals who have one or more disabilities that prohibit them from taking a bus must complete an application and be certified eligible. ADA Compliant Complementary Paratransit Service is limited to individuals with disabilities who:

  • Are unable to board, ride, or disembark from an ADA accessible vehicle without the assistance of another person (except for the bus driver and lift)

  • Could ride an accessible vehicle but the route or bus stop is not accessible

  • Have a specific impairment-related condition that prevents them from traveling to or from a boarding or disembarking location

The application has two parts: one section that must be completed by you or someone on your behalf, and another section that must be completed by a medical professional who is familiar with your abilities. Once the completed application has been received, BRITE will make a determination about your eligibility within twenty-one (21) days. If there is a delay in the review period, applicants will be provided service on a presumption of eligibility until the process can be completed.

ADA Application Form

Call our customer service phone number, 540-943-9302, to make your reservation. You can request a trip on the prior day and up to two weeks in advance. If calling after hours, an answering machine is available to leave your request for reservation. Messages are reviewed before service begins and added to the daily manifest to ensure next day service.

Please be prepared for the vehicle to pick you up between fifteen (15) minutes prior to, and fifteen (15) minutes after your scheduled pick-up time, unless we inform you otherwise. Our drivers will wait up to five (5) minutes for you; if you have not arrived within that time, the vehicle will leave to pick up its next passenger. Remember that if you are not ready on time, you are affecting the schedule of other passengers.

ADA Compliant Complementary Paratransit Service and Deviated Fixed Route operates during the same times that BRITE fixed route buses operate. Rides can be requested from and to any locations within a ¾ mile radius of a fixed route, within our service area of Staunton, Waynesboro, and portions of Augusta County.

For Staunton routes, fare for each trip is $0.50. All other fares are $1.00 for each trip. You must have the exact fare, as drivers do not carry change.

If you need to cancel a scheduled trip, please call the BRITE dispatcher as soon as possible. It should be at least two (2) hours before the schedule pick-up time. If you cancel later than that, or if our vehicle arrives to pick you up and you are not there, that causes a cancellation.

Exceptions may be made due to delayed medical appointments or unplanned emergencies. These will be determined on a case by case basis.

Information Regarding Attendants and Companions.

Driver Assistance
Drivers are not trained Personal Care Attendants (PCAs); therefore, any patron requiring assistance from their residence to the vehicle or with a first-aid apparatus or mobility aide may choose to have a PCA. Patrons who do not have the assistance of a PCA may request that reasonable accommodation be made (see Reasonable Accommodation section below). Drivers are not permitted to enter homes or destinations to assist passengers or assist with packages. BRITE drivers will assist you with boarding and disembarking the vehicle and will also help you secure yourself or mobility device in the vehicle. For safety reasons, our drivers must remain within sight of their vehicle, and can only assist you from the curb of your trip origin to the curb of your destination, if needed or requested.

Attendants & Companions
All eligible BRITE passengers are permitted to travel with a Personal Care Attendant (PCA) or Companion. You must notify the dispatcher at the time you request the trip. PCAs will be permitted to accompany ADA eligible riders on ADA eligible trips at no charge. A Companion may accompany the eligible ADA rider and is required to pay the same fare. You and your companion must have the same origin and destination.

Service Animals
Service animals are permitted on BRITE vehicles. Service animals are any animal individually trained to provide assistance to an individual with a disability. They may accompany passengers in the vehicles or facilities. The passenger must be in direct control of the service animal at all times.

Safety Information:

  • You may not operate any audio or visual equipment that might interfere with the comfort of other passengers or impair the driver’s ability to operate the vehicle safely.
  • We cannot allow any inappropriate behavior, activities, or conversations on board, as they might interfere with the safety and comfort of other passengers.
  • For safety reasons, you are encouraged to wear a seatbelt.
  • If you need additional help boarding or exiting the vehicle, please do not hesitate to ask.
  • Mobility devices are not to exceed the capacity of ramp.
  • Portable oxygen and respirators are permitted on BRITE vehicles.

We Make Reasonable Accommodations.

BRITE customers with disabilities who may have difficulty accessing BRITE’s services, notwithstanding the measures described above, may request that BRITE make “reasonable modifications” to that policy and related procedures to accommodate customers’ needs. BRITE will make such requests a priority. When BRITE cannot honor a specific request, BRITE will take, to the maximum extent possible, other actions to ensure that the customer is able to avail him or herself of BRITE’s services.

To make a request, customers should:

  • Direct the request to the customer service number 540-943-9302, preferably at the time of making a reservation for service;
  • Whenever feasible, request the modification in advance of the planned trip so that BRITE can make a determination as to whether it can meet the request;
  • Describe what modifications they may need to be able to use BRITE service;
  • Alternative formats of information will be made available upon request.

Denial of accommodation requests can be on the following grounds:

  • Would fundamentally alter the provided services;
  • Create a direct threat to the health or safety of others;
  • The individual is fully able to use the services without the modification.

BRITE will take all reasonable steps to accommodate such requests and, when unable to accommodate the request, will provide customers with an alternative or explanation when we are unable to do so.

ADA Visitors

Service will be provided to eligible visitors. Visitors are presumed eligible for service after providing documentation of their ADA eligibility in the jurisdiction where they reside. Service is provided for no more than twenty-one (21) days during a three hundred sixty-five (365) day period. After twenty-one (21) days of service in this time frame, visitors are required to complete BRITE’s full eligibility process.

Notice & Complaint Procedure

Notice Under the Americans with Disabilities Act
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), BRITE will not discriminate against qualified individuals on the basis of disability in its services, programs or activities.


Virginia Regional Transit (VRT) and BRITE do not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication:

BRITE will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in BRITE programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures:

BRITE will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in BRITE programs, services, or activities, should contact the ADA Coordinator, Bonnie Riedesel at 540-885-5174 or, as soon as possible, but no later than 48 hours before the scheduled event.

The ADA does not require BRITE to take any action that would fundamentally alter the nature of its programs or services, or impose any undue financial or administrative burden.

BRITE will not place a surcharge on a particular individual with disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.

· Notice Under the Americans with Disabilities Act

Individuals have the right to file complaints if they believe their rights have been violated under the ADA.

ADA Complaint Form

Complaints that BRITE programs, services, or activities are not accessible to persons with disabilities should be directed to:
Bonnie Riedesel, ADA Coordinator
112 MacTanly Place
Staunton, VA 24401

Email Bonnie Riedesel Today.

Complainants have the right to escalate the complaint to the Federal Transit Administration (FTA) if not resolved by the BRITE ADA Coordinator.

Contact Us For ADA Compliant Paratransit Transportation